Services & Support
Comprehensive support packages tailored to your needs. Choose the option that best fits your business requirements and budget.
Pay As You Go
Service and Support
6 Month Fixed Term | No upfront costs
Includes
Tier 1 Architectural Services $250 / hr
- Solution design & Architecture
- New feature rollouts
- Custom implementations
- Complex enhancements to existing functionality
Tier 2 Standard Requests $150 / hr
- Simple enhancements to existing functionality
- Configuration changes
- User administration
Incident Support
Rate by Priority
P1
High
$200
per ticket
Response SLA
1 hour
P2
Normal
$150
per ticket
Response SLA
4 hours
P3
Low
$100
per ticket
Response SLA
1 day
Pre-Paid
Service and Support
Minimum 6 Month Fixed Term
Includes
Tier 1 Architectural Services $225 / hr
- Solution design & Architecture
- New feature rollouts
- Custom implementations
- Complex enhancements to existing functionality
Tier 2 Standard Requests $135 / hr
- Simple enhancements to existing functionality
- Configuration changes
- User administration
Incident Support
Rate by Priority
P1
High
$180
per ticket
Response SLA
30 Mins
P2
Normal
$135
per ticket
Response SLA
2 hours
P3
Low
$90
per ticket
Response SLA
4 hours
$1,000 / month
Renews Quarterly · Each month includes $1000 worth of services
Pre-Paid - Premium
Service and Support
Minimum 6 Month Fixed Term
Includes
Tier 1 Architectural Services $200 / hr
- Solution design & Architecture
- New feature rollouts
- Custom implementations
- Complex enhancements to existing functionality
Tier 2 Standard Requests $120 / hr
- Simple enhancements to existing functionality
- Configuration changes
- User administration
Incident Support
Rate by Priority
P1
High
$160
per ticket
Response SLA
30 Mins
P2
Normal
$120
per ticket
Response SLA
2 hours
P3
Low
$80
per ticket
Response SLA
4 hours
$3,000 / month
Renews Quarterly · Each month includes $3000 worth of services
Why Choose Our Support?
🎯
Expert Team
Experienced professionals with deep knowledge of Dynamics 365 and Power Platform.
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Fast Response
Quick turnaround times with guaranteed SLAs based on priority level.
💼
Flexible Options
Choose between pay-as-you-go flexibility or pre-paid commitment discounts.
Ready to Get Started?
Reach out to our team to discuss which support plan is right for your business.